For UK EV charger installers · All trades
Missed call text-back and AI receptionist for EV charger installers
New EV owners want a home charger fitted quickly, and they'll ring round until someone answers. InstallerLine answers for you, asks your survey questions, pencils installs and survey visits into your diary for you to confirm with one tap, and texts you a summary.
- Keep your own number
- We set it all up for you
- First month free for our first 10 clients · no card needed today · then monthly rolling
Calls you miss on the tools
Calls come in from homeowners, landlords and businesses while you're on site. A missed call from someone who has just collected a new car is easily lost to another installer.
Example calls, and how InstallerLine handles them
Home charger quote
The call: A caller has just ordered an electric car and wants a charger fitted on their driveway.
What InstallerLine does: Asks your questions (off-street parking, where the charger would go, how far that is from the consumer unit, the car if they know it) and pencils in a survey or install visit as provisional.
What you get: A summary with the answers and a provisional slot to confirm, move or decline.
A workplace enquiry
The call: An office manager wants a price for several chargers in a staff car park.
What InstallerLine does: Takes the business details, how many chargers they're thinking of and the site address, and marks it as a call-back for you.
What you get: An email and text with the enquiry, so you can call back while it's fresh.
A charger has stopped working
The call: An existing customer says their charger has gone offline.
What InstallerLine does: Takes the details, including any error light or message, and passes it to you as a call-back without trying to fix it.
What you get: A call-back request with the customer's details.
Examples only. They show how the service is set up to handle these calls.
What it handles for EV charger installers
✅ It will
- Answer in your business name, 24/7, in plain British English
- Tell callers it's an AI assistant and that the call is recorded
- Take name, phone, postcode, address and job details, and read them back
- Home charger enquiries and survey visits
- Workplace, landlord and fleet enquiries
- Aftercare calls about faulty or offline chargers
- Approved FAQs: area, chargers you fit, hours
- Text back callers who hang up
❌ It won't
- Pretend to be a person
- Diagnose faults or give technical advice
- Quote prices you haven't approved
- Promise a firm time or price, or take card payments
- Treat emergencies as routine jobs
How it works
Divert your missed calls
Turn on "divert when busy or unanswered" on your mobile or landline. It takes two minutes, and we send you the steps for your network.
We build your receptionist
We set up your services, area, hours, FAQs and diary, and test it before it goes live. You approve exactly what it's allowed to say.
Every enquiry, captured
After each call you get an email and a text with the caller's name, number, postcode, job and urgency. Anyone who rings off gets a text back.
See what lands on your phone and how it knows when you're free.
Simple monthly pricing for EV charger installers
Monthly rolling. Cancel with 30 days' notice. Prices exclude VAT. Founding clients: first month free, no setup fee, price locked for 12 months.
Text-Back
£39/month
- 60 AI call minutes
- AI takes a message and texts you
- Missed-call text-back
- Urgent and safety hand-off
When minutes run out, missed callers still get a text-back. No extra charges.
Receptionist
£89/month
- 200 AI call minutes
- Pencils quote visits, surveys and jobs into your diary for you to confirm with one tap
- Email and SMS summary of every call
- Your FAQs and approved prices
- Monthly call report
Extra minutes 12p, capped at £25 a month.
Busy Firm
£149/month
- 500 AI call minutes
- Everything in Receptionist
- Live transfer to you or the office during set hours
- Up to 2 numbers or branches
Extra minutes 12p, capped at £25 a month.
Join as a founder, no card needed
Ready to go straight away? Use Start now on any plan. First month free. Pay by card, cancel any time before day 31 and you pay nothing.
One-off setup £99, waived for our 10 founding clients and on 12-month plans.
Questions? Email [email protected] and James will get back to you the same day.
Hear a demo
📞 Call the demo line
The demo answers as a fictional heating firm, Borders Heating. Your line is set up for your own trade, with your services, area, hours and the questions you want asked.
Standard UK call rates apply. Calls to the demo line are recorded and transcribed so we can improve the service. Borders Heating isn't a real firm, so nobody will be sent out.
What happens next
- Claim a founding place or pick a plan.
- We build and test your receptionist with you, and you approve what it says.
- You turn on "divert when busy or unanswered" on your phone. It takes about two minutes.
Questions from EV charger installers
Does InstallerLine work for EV charger installers?
Yes. We set it up for your firm: your services, area, hours, the questions you want asked and what counts as urgent. You approve exactly what it's allowed to say before it goes live.
Do I need to change my phone number?
No. You keep your number and divert calls you don't answer (or all calls, if you prefer) to your InstallerLine number. Your phone provider may charge for diverted calls, depending on your plan.
Does it confirm jobs on its own?
No. On Receptionist and Busy Firm it pencils jobs and visits into your diary as provisional, and nothing is final until you confirm with one tap or reply with another time. If you don't confirm within 24 hours (or 2 hours before the slot, if sooner), the slot is released and the caller is told you'll ring them.
Will callers know it's an AI?
Yes. It says so at the start of every call, and it tells callers the call is recorded.
Can it answer questions about EV charger grants?
Only with wording you've approved. Grant rules change, so by default it takes the question and passes it to you.
Can it send me photos of the install location?
Not yet. It asks the questions you choose and puts the answers in your summary, so you know what you're looking at before you ring back.
More answers on our main questions page.