For UK Gas Safe registered engineers · All trades
AI receptionist and missed-call text-back for gas engineers
When you're mid-job on a gas appliance, you shouldn't be picking up the phone. InstallerLine answers for you in your business name, gives callers the right safety instructions if they smell gas, takes the details for everything else and texts you a summary.
- Keep your own number
- We set it all up for you
- First month free for our first 10 clients · no card needed today · then monthly rolling
Calls you miss on the tools
Landlord gas safety checks, boiler swaps and breakdowns all arrive by phone, often while you're working. Every unanswered call is a customer who may try someone else.
Example calls, and how InstallerLine handles them
A landlord needs gas safety certificates
The call: A landlord rings needing gas safety checks on three rental flats before the current certificates run out.
What InstallerLine does: Takes the landlord's details and all three addresses and postcodes, asks about access and tenants' contact details, and pencils in a provisional slot for the first visit.
What you get: A text and email with the addresses, the dates the certificates run out (if the caller knows them) and the provisional slot to confirm.
A caller says they can smell gas
The call: A homeowner rings saying there's a strong smell of gas in the kitchen.
What InstallerLine does: Stops and gives the safety instructions: leave the property, don't use switches or flames, and call the National Gas Emergency Service on 0800 111 999 (999 if anyone's in danger). It doesn't pencil anything in.
What you get: An immediate safety alert with the caller's details, so you can follow up once the emergency service has made it safe.
A boiler replacement quote
The call: Someone's old boiler keeps failing and they want a price for a new one.
What InstallerLine does: Takes the property details and current boiler type, never quotes a price you haven't approved, and pencils in a survey visit as provisional.
What you get: A summary and a provisional survey slot to confirm with one tap.
Examples only. They show how the service is set up to handle these calls.
What it handles for Gas Safe registered engineers
✅ It will
- Answer in your business name, 24/7, in plain British English
- Tell callers it's an AI assistant and that the call is recorded
- Take name, phone, postcode, address and job details, and read them back
- Landlord gas safety certificates, including several properties at once
- Boiler servicing, replacement surveys and cooker or fire installs
- Gas smell and carbon monoxide calls, with clear safety instructions
- Approved FAQs: Gas Safe registration, area, hours
- Text back callers who hang up
❌ It won't
- Pretend to be a person
- Diagnose faults or give technical advice
- Quote prices you haven't approved
- Promise a firm time or price, or take card payments
- Treat emergencies as routine jobs
How it works
Divert your missed calls
Turn on "divert when busy or unanswered" on your mobile or landline. It takes two minutes, and we send you the steps for your network.
We build your receptionist
We set up your services, area, hours, FAQs and diary, and test it before it goes live. You approve exactly what it's allowed to say.
Every enquiry, captured
After each call you get an email and a text with the caller's name, number, postcode, job and urgency. Anyone who rings off gets a text back.
See what lands on your phone and how it knows when you're free.
Simple monthly pricing for Gas Safe registered engineers
Monthly rolling. Cancel with 30 days' notice. Prices exclude VAT. Founding clients: first month free, no setup fee, price locked for 12 months.
Text-Back
£39/month
- 60 AI call minutes
- AI takes a message and texts you
- Missed-call text-back
- Urgent and safety hand-off
When minutes run out, missed callers still get a text-back. No extra charges.
Receptionist
£89/month
- 200 AI call minutes
- Pencils quote visits, surveys and jobs into your diary for you to confirm with one tap
- Email and SMS summary of every call
- Your FAQs and approved prices
- Monthly call report
Extra minutes 12p, capped at £25 a month.
Busy Firm
£149/month
- 500 AI call minutes
- Everything in Receptionist
- Live transfer to you or the office during set hours
- Up to 2 numbers or branches
Extra minutes 12p, capped at £25 a month.
Join as a founder, no card needed
Ready to go straight away? Use Start now on any plan. First month free. Pay by card, cancel any time before day 31 and you pay nothing.
One-off setup £99, waived for our 10 founding clients and on 12-month plans.
Questions? Email [email protected] and James will get back to you the same day.
Hear a demo
📞 Call the demo line
The demo answers as a fictional heating firm, Borders Heating. Your line is set up for your own trade, with your services, area, hours and the questions you want asked.
Standard UK call rates apply. Calls to the demo line are recorded and transcribed so we can improve the service. Borders Heating isn't a real firm, so nobody will be sent out.
What happens next
- Claim a founding place or pick a plan.
- We build and test your receptionist with you, and you approve what it says.
- You turn on "divert when busy or unanswered" on your phone. It takes about two minutes.
Questions from Gas Safe registered engineers
Does InstallerLine work for Gas Safe registered engineers?
Yes. We set it up for your firm: your services, area, hours, the questions you want asked and what counts as urgent. You approve exactly what it's allowed to say before it goes live.
Do I need to change my phone number?
No. You keep your number and divert calls you don't answer (or all calls, if you prefer) to your InstallerLine number. Your phone provider may charge for diverted calls, depending on your plan.
Does it confirm jobs on its own?
No. On Receptionist and Busy Firm it pencils jobs and visits into your diary as provisional, and nothing is final until you confirm with one tap or reply with another time. If you don't confirm within 24 hours (or 2 hours before the slot, if sooner), the slot is released and the caller is told you'll ring them.
Will callers know it's an AI?
Yes. It says so at the start of every call, and it tells callers the call is recorded.
Does it follow gas safety rules?
It gives the standard National Gas Emergency Service instructions and number (0800 111 999) whenever a caller mentions a gas smell or CO, and it never pencils those calls in as normal jobs. You get an immediate safety alert.
Can it tell callers I'm Gas Safe registered?
Yes, if you approve that wording. We set up your FAQs with you, and the AI only says what you've signed off.
More answers on our main questions page.