For UK locksmiths · All trades
Missed call text-back and AI receptionist for locksmiths
A locked-out caller rings until someone answers. If you're on another job, InstallerLine picks up, takes the address and details, flags it as urgent and texts you straight away. Routine work like lock upgrades can be pencilled into your diary for you to confirm with one tap.
- Keep your own number
- We set it all up for you
- First month free for our first 10 clients · no card needed today · then monthly rolling
Calls you miss on the tools
Lock-outs happen at all hours, and the caller is stood outside their front door. Whoever answers first usually gets the job, so a missed call is very often a lost one.
Example calls, and how InstallerLine handles them
Locked out at 11pm
The call: A caller has locked themselves out and their keys are inside.
What InstallerLine does: Takes their name, the address and postcode, the type of door and lock if they know it, marks it urgent and texts you straight away. On Busy Firm it can transfer the call to you live during the hours you set.
What you get: An URGENT text with the address so you can call back or head straight there.
Lock change after a break-in
The call: Someone has had a break-in and wants the locks changed. The police have already been.
What InstallerLine does: Takes their details and marks it as a priority call-back. If anyone is in danger, it tells them to call 999.
What you get: An urgent call-back request with all the details.
Upgrading locks for insurance
The call: A homeowner's insurer has asked for British Standard locks on their doors.
What InstallerLine does: Takes the details and pencils in a visit as provisional.
What you get: A text with the slot to confirm, move or decline.
Examples only. They show how the service is set up to handle these calls.
What it handles for locksmiths
✅ It will
- Answer in your business name, 24/7, in plain British English
- Tell callers it's an AI assistant and that the call is recorded
- Take name, phone, postcode, address and job details, and read them back
- Lock-outs, flagged as urgent and sent to you straight away
- Lock changes, repairs and uPVC door mechanism faults
- Security upgrades pencilled in for you to confirm
- Approved FAQs: area, call-out hours, payment methods
- Text back callers who hang up
❌ It won't
- Pretend to be a person
- Diagnose faults or give technical advice
- Quote prices you haven't approved
- Promise a firm time or price, or take card payments
- Treat emergencies as routine jobs
How it works
Divert your missed calls
Turn on "divert when busy or unanswered" on your mobile or landline. It takes two minutes, and we send you the steps for your network.
We build your receptionist
We set up your services, area, hours, FAQs and diary, and test it before it goes live. You approve exactly what it's allowed to say.
Every enquiry, captured
After each call you get an email and a text with the caller's name, number, postcode, job and urgency. Anyone who rings off gets a text back.
See what lands on your phone and how it knows when you're free.
Simple monthly pricing for locksmiths
Monthly rolling. Cancel with 30 days' notice. Prices exclude VAT. Founding clients: first month free, no setup fee, price locked for 12 months.
Text-Back
£39/month
- 60 AI call minutes
- AI takes a message and texts you
- Missed-call text-back
- Urgent and safety hand-off
When minutes run out, missed callers still get a text-back. No extra charges.
Receptionist
£89/month
- 200 AI call minutes
- Pencils quote visits, surveys and jobs into your diary for you to confirm with one tap
- Email and SMS summary of every call
- Your FAQs and approved prices
- Monthly call report
Extra minutes 12p, capped at £25 a month.
Busy Firm
£149/month
- 500 AI call minutes
- Everything in Receptionist
- Live transfer to you or the office during set hours
- Up to 2 numbers or branches
Extra minutes 12p, capped at £25 a month.
Join as a founder, no card needed
Ready to go straight away? Use Start now on any plan. First month free. Pay by card, cancel any time before day 31 and you pay nothing.
One-off setup £99, waived for our 10 founding clients and on 12-month plans.
Questions? Email [email protected] and James will get back to you the same day.
Hear a demo
📞 Call the demo line
The demo answers as a fictional heating firm, Borders Heating. Your line is set up for your own trade, with your services, area, hours and the questions you want asked.
Standard UK call rates apply. Calls to the demo line are recorded and transcribed so we can improve the service. Borders Heating isn't a real firm, so nobody will be sent out.
What happens next
- Claim a founding place or pick a plan.
- We build and test your receptionist with you, and you approve what it says.
- You turn on "divert when busy or unanswered" on your phone. It takes about two minutes.
Questions from locksmiths
Does InstallerLine work for locksmiths?
Yes. We set it up for your firm: your services, area, hours, the questions you want asked and what counts as urgent. You approve exactly what it's allowed to say before it goes live.
Do I need to change my phone number?
No. You keep your number and divert calls you don't answer (or all calls, if you prefer) to your InstallerLine number. Your phone provider may charge for diverted calls, depending on your plan.
Does it confirm jobs on its own?
No. On Receptionist and Busy Firm it pencils jobs and visits into your diary as provisional, and nothing is final until you confirm with one tap or reply with another time. If you don't confirm within 24 hours (or 2 hours before the slot, if sooner), the slot is released and the caller is told you'll ring them.
Will callers know it's an AI?
Yes. It says so at the start of every call, and it tells callers the call is recorded.
Can it put lock-out callers straight through to me?
On Busy Firm, yes, during the hours you set. Otherwise you get an urgent text with the details the moment the call ends.
Will it quote call-out charges?
Only if you approve the wording. By default it never quotes prices.
More answers on our main questions page.